Thank you for shopping at Sleep Like a Koala! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.
Return Window:
- You may return most new, unopened items within 30 days of delivery for a full refund.
Return Conditions:
- Item Condition: Returned items must be in new and unused condition, with all original packaging and tags intact.
- Sale Items: Sale items are typically not eligible for return, but we may make exceptions on a case-by-case basis.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [Your Email Address] or [Phone Number] within 7 days of receiving your order. We will arrange for a return and provide a replacement or refund.
Return Shipping:
- Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect item shipped, damaged item).
- Shipping Method: We recommend using a trackable shipping method to ensure safe return of your order.
Refund Process:
- Once we receive your returned item and verify its condition, we will process your refund within 14 business days.
- Refunds will be issued to the original payment method used for the purchase.
Exceptions:
- Custom-made items are generally not eligible for return.
- Items on sale may have limited return eligibility.
Contact Us:
If you have any questions about our return policy, please contact us at support@sleeplikeakoala.com